Hi, I hope someone can advise me on how to respond to a buyer who has contacted me to say the item she won has not yet arrived.
The auction ended on Sunday and the item was posted second class on Monday, and I got a receipt which is proof of posting.
The seller says it hasn't been received and wants me to confirm when I posted it. This is fine. I am a bit more dubious about her next question - was it recorded/signed for delivery. Is she trying to find this out so she can say that she never received it as she knows a signature isn't required? I don't want to refund her if she DOES receive the item!
Am I just being too suspicious, or should I tell her it wasn't sent recorded/signed for? The value was less than £20, and the package was quite bulky, so not likely to just 'vanish' in the postal system!
Many thanks.
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Newbie seller. Email from buyer saying item not received. Help!
5 replies
littlecupcake · 26/10/2012 21:34
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