I bought an item which is a different size to what was stated twice in the listing. I told the seller I wanted a refund and if she wanted them returned I wasn't willing to swallow the return postage cost as they weren't as listed.
She refused saying I could send them back but she wouldn't refund the postage. I wasn't happy with this so opened a case.
I don't know how the seller's side of the case looks (ie what options they give her etc). She has responded saying basically the same thing as saying that I'm lying about the size. I tried to send photos of the size label to the email address on her paypal account but it said delivery status failure. I've offered to send the photos by email if she wants but she's ignored that. She's just going on and on about me lying etc and hasn't offered to resolve the issue fairly.
Is there going to be a point when I can escalate this case as we're unable to come to an agreement? And if so when will that happen? I'm sick of her endless agressive emails!
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When can a case be escalated and what is likely to happen?
8 replies
saoirse86 · 15/07/2011 21:35
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