Buyer left nasty feedback as retaliation-what can I do?

[Ihatebeingfrugal]

Basically I listed a child's dress incorrectly.I had copied across from another listing -changed most of it except that little box that says BNWT.

Main heading did not say BNWT and main description said "ex condition just outgrown".

Sold dress for £2.99 and postage without realising this mistake.

Buyer messaged me saying dress was "stunning" but not BNWT (very shouty message-lots of CAPITALS) saying it had been bought as a present.

I messaged her back - very apologetic and offering a full refund if she sent it back.

2nd message was all -it's a lovely dress -may keep it for family- etc then asked for £2.50 refund to keep it (item was £2.99!).

Messaged her back and said just send it back. I then checked her feedback and guess what ! She has a shop that sells this particular brand of clothing - so basically wants item for 49p so that she can make a bigger profit!

She returned the item and I gave full refund and original postage. Another message saying she NEEDS return postage ASAP. She ahd never mentioned this and I reluctantly did this just to get rid of her. (I also checked her shop - and she has statement that says she never gives return postage !!!)

She has now left neutral feedback saying NOT NEW item
(I know- it was a mistake which I apologised for!- but if she had read the full listing - instead of thinking she was scamming me and getting a BNWT approx £25 item for £2.99 -she could have queried why the listing appeared contradictory)

and although she got return postage she had to ask for it! (She never asked -she DEMANDED!) and basically says avoid me!

Want to fire off snotty message to her saying you have only done this because I wouldn't give into you - but what can I do?
Can I answer feedback or is this just opening a can of worms?

More of a WWYD? (I have 450+ positive feedback and I am

[TragicallyHip]

Hmm might have to take this one on the chin. Make a comment under her feedback explaining the mistake. When other buyers read the neutral feedback they will surely not let this influence bidding on one of your items.

Sucks I understand!

[fergoose]

Take a deep breath and leave very calm, polite follow up the their feedback. Don't name call or lower yourself to any nastiness. Many sellers have the odd neg or neut - their response to it speaks volumes.

I left a neg for a seller about damaged item which they refused to resolve or admit their packaging was useless. They replied to it calling me a con artist and a liar - I think their response shows them as a childish bully (which they were in their emails).

Try not to take their feedback personally, difficult I know as it is hurtful especially when it is untrue, but it is only a dot on a website. Sadly some people on ebay are just nasty bullies who are never wrong or unreasonable, and they hide behind their screens.

[Jemma1111]

As others have said just explain what happened politely underneath her feedback, or you could be vengeful and get someone to buy from her and leave her unfair feedback

[52Girls]

I would say: I made a genuine list error. Full refund Inc. p&p given.

[Ihatebeingfrugal]

Thanks for your replies. I KNOW I shouldn't take it personally but it galls me that even if I had given in to every demand she would still have done this!

Have left polite response underneath -
Genuine mistake.Full refund & 2P+P given.Can't do more

[SoupDragon]

I'm not entirely sure I understand the problem. You stuffed up. She left you honest neutral feedback, not negative. I don't understand why you didn't refund her the return postage as a matter of course TBH - when I've stuffed up a listing I paid the return postage as it was my mistake. Why should the buyer be at all out of pocket for your mistake?

[Ihatebeingfrugal]

I have offered the return postage as a matter of course - it was only when she started the "well if you part(!) refund me £2.50 on a £2.99 item then I will decide to keep it " and I said no- just send it back -that she became aggressive in every message. She did get every penny back when item was received and I apologised constantly in every message-what more could I do?

I have bought things in the past and they haven't been as described/more worn etc, and as long as I got my money back, I have never left neutral/neg because I understand people don't always check listings/items thoroughly and mistakes happen.
I always felt a bit mean commenting when someone has made a genuine mistake, so didn't do it

I WILL stop taking it personally