State pension question

[MinesaBottle]

My mum is shielding and can’t get out to collect her pension. She gets it in cash from the post office - she prefers it that way and doesn’t want to get it sent to a bank account as she wouldn’t be able to to to a cashpoint atm anyway. Brother lives near her (I’m 300 miles away) but is currently self-isolating as his dd is ill.

How long can you leave it before picking up the pension, is there a time limit or does it continue to accumulate and sit there? Once my brother is out of isolation he can pick it up for her although he’s a bit nervous about going to the post office (he’s asthmatic).

[pocketem]

She gets it in cash from the post office - she prefers it that way

I thought they'd put a stop to that kind of nonsense a few years ago? Don't all pension benefits have to be paid into a bank account now?

[helpfulperson]

I read something about this last week but can't remember what. Some system to allow it to be collected by someone else. Have a look on the post office page or just try googling

[MinesaBottle]

Nope, apparently not. She still has to use a card and PIN number at the post office to show it’s her. I guess some people prefer to go to the post office and get it in person? It’s usually part of my mum’s routine. I think it’s fair enough that people have the choice, some are set in their ways and don’t want to change how they do things.

[MinesaBottle]

helpful yes, my brother is a designated person but can’t go at the moment as self isolating. She doesn’t trust anyone else to do it

[Bakerofcakes]

It will just continue being paid into her account until she, or your brother are able to collect it. There is a limit on how much can be withdrawn in one day though. My mum has this type of account but she has recently had a letter advising her these accounts are to be ended and she needs to have her pension paid into a bank account.