Cancelling carers allowance yet still getting paid after telling them 3 times

[TaniaL]

I have filled the form in online to state i no longer care for the person i was caring for this was end of june and i still recieve payments from them i have since filled it out 3 times and received confirmation emails stating they have recieved my notification, problem is i dont want to be given any letters stating i owe them money i have tried phoning with no joy!! has anyone ever experienced the same? i am new to universal credits and they wrote to me telling me it showns i am still classed as a carer i informed them i wasnt and could show them proof of me sending them my notification of when i stopped. any advice would be muchly appreciated

[bodgeitandscarper]

I think you continue to get payments for 3 months when you stop caring for someone, Im not sure if that's just in the case of bereavement or not, but might be worth checking in case?

[Coulddowithanap]

how strange. I cancelled online and it stopped pretty much straight away.

[CornishTiger]

Did the person die? You get a 8 week run on.

I’d actually involve MP. An MP enquiry will get it stopped!

[TaniaL]

Carers allowance advised it was their error and any monies received wasn't to be paid back due to their error. I changed to universal credit a week before I finally got it sorted and universal credit took the money off me and left me with 270 to live on last month with a child I was furious but they wouldn't budge

[Turk0298]

I’m currently experiencing the very same thing, I’ve called in the phone and the lady confirmed that my caters allowance was ended yet I was still getting paid then I took to their website and 3-4 times I’ve cancelled it yet still get paid, and I don’t want to pay anyone back for their error

[Suz555]

Hi

I'm in the same position as you. I called twice to cancel yet still receiving payments. Just wandering how things have developed with you? Have u been asked to pay it back?

[Etihad]

Yes I had this too, it look about 4 months to finally get it to stop.

[Turk0298]

Hey, yeah they got back to me, I started a new job and cancelled the carets allowance 3 weeks after, they said I only had to pay back the 3 weeks that I was getting paid since starting the job, the rest didn’t need to paid back, at the end I owed them 209.10 and just received my confirmation letter showing that it’s all paid off

[Suz555]

Hi thanks for your reply.

So do you mean they didn't take back what was paid in error ?

Suz

[Suz555]

Hi did they ask you to pay it back?