My tommee tippee breast pumps broken! What do I do?

[MotherPanda]

Hello - My Tommee Tippee electric breast pump seems to be dying - I've been using it for two weeks, and today milk started shooting up the air pipe, so i stopped and cleaned and sterilised it and started again - but now theres no suction, took my breasts ages to let down and i think i was just dripping into the pump the same as i would do without.

Can i return it, and do i return it to tommee tippee or toys r us? I don't have the receipt anymore - but think i paid for it on my card, so would a bank statement work as proof of purchase?

Should I get a replacement or ask for a refund - i've since found out that this is a common fault so dont really want it to happen again.

Is there a better breast pump i should look at - its for fairly heavy usage as my baby can't yet latch on, so half her feeds are with using nipple shields and half are with expressed milk.

Thank you!


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Hi there,

We've noticed this thread is quite old and some of the product recommendations are out of date. If you're struggling to find a breast pump that works for you, take a look at our round up of the 10 best breast pumps available in the UK.

Hope that helps,

MNHQ

[harverina]

Hi Motherpanda, my breastpump broke after 9 months and I took it back to Babies R Us. I had a receipt though and they swapped it with very little issue. There was no suction.

I think that you should try and take your pump back to the shop with your bank statement and see what they say. I know that some shops will accept a bank statement for proof of purchase - no harm in asking for a different brand if you know that this is a common problem but think that legally, without proof of purchase they probably dont even have to give you an exchange.

I use a medela swing and previously used the medela mini and have found both to be good but there are lots of brands to chose from. I know that the Avent pump has had good reviews in magazines etc.

On a different note, are you getting help with your lacth problems?

[harverina]

I should have also said, hand expressing can be quite effective and is more gentle on your breasts.

[cockle84]

I had a problem with my pump so I emailed tommee tippee from their website and got a replacement part sent first class, no proof of purchase needed-they'd rather that than get bad press about their products.

[MotherPanda]

thanks guys - will try babies r us and then will try tommee tippee then.

i've tried hand expressing but don't really get on with it - so slow!

we are getting help with the latch - the breastfeeding support people reckon my dd needs to get a little bit older and then we can try again. she's just over 2 weeks old now, and has a tiny little mouth - milk seems to ooze out the sides even with a bottle so hopefully she will 'grow into' my breasts.

thank you :)

[Cosmosis]

Check the bit where the milk drips in to the bottle, there is a little plastic flap there, if that?s not working properly or is missing the milk either shoots up the air pipe or you don?t get any suction.

HTH

[MotherPanda]

thanks cosmosis - will check the flappy bit is on properly.

[jandmmum]

I had exactly the same problem with my Tommy Tippee pump, after only about 2 weeks. Got mine from Argos and took it back with bank statement as had lost receipt. Asked for refund as I also found this is a common fault. They gave me a credit on a gift card rather than cash but that was fine as I bought a power washer instead! I ended up hand expressing, since at the time DD was struggling to bf directly, I actually found the hand expressing quicker and more productive if not a bit more messy.

[hazeyjane]

I would call Tommy Tippee, they have very good customer service.

However, if you plan on long term expressing, definitely look at a Medela, they are a lot kinder and more efficient, IME.

[MotherPanda]

medela swing does look good.. will have to save my pennies.

thank you guys :)

[izzybizzybuzzybees]

If your looking for a new pump the spectra from amazon is fab and a great price

[MotherPanda]

havn't heard of the spectra - i'll have a look now :)