I've had a tough week for various reasons and I think I might be overreacting to this situation so before I make a prat of myself in real life, please tell me if I'm being unreasonable!
I have a washing machine that is 4 months old and has broken down. It has taken 6 days for the major national chain that it was bought from to send an engineer to look at it; he brought the wrong part with him; I now have to wait for them to order the correct part and return. No-one will tell me how long this will take.
When I suggested that perhaps The Major National Chain might want to offer me an exchange (as the damn machine is only 4 months old!) I was told that The Major National Chain has no legal responsibility for the products it sells (but out of the goodness of its heart, it allows its customers to return faulty goods within 28 days - which has now expired).
AIBU to complain and demand an exchange?
AIBU to go out and buy a replacement (from someone else!) and sue The Major National Chain for the return of my money? (I would really like to do this but think it's just because I'm and so I am BU.)
I guess the real question is how old is a washing machine when you lose your "statutory rights" as a consumer?
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AIBU?
Genuinely need outside opinions before I complain (and/or sue!)
35 replies
Mog37 · 31/10/2008 11:54
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