Just need some advice please.
My MIL bought a raincoat for my DD in Ireland in April and we have just recieved it.
She always buys and sends things to the DD as she does'nt get to visit much.
She sent the reciept with it and unfortunatly it is too small.
Just rang M&S and explained and they said it is past the 90 days for refund but I explained I did'nt want a refund but would exchange it for something else as they don't do the next size up in that paticular raincoat.
She then went on to say the coat had been reduced and was know £8 less and we could have vouchers to that value.
I think they can see that my MIL paid the £20 at that time for the coat and they are know only offering us £12 back.
Can they do this?
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Please
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AIBU?
To expect M&S to at least exchange this item to the value it was bought for?
21 replies
devilsavacado · 18/07/2008 09:31
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