I'm a cleaner and one of my jobs is at a large charity shop. I go in just before they shut and clean the staff only areas and then once the shop shuts I clean the shop floors. Tonight, there was a really bad smell as soon as you walked up the stairs. It smelt like someone had bad wind. I couldnt do anything about it as the shop was still open and I didn't want to offend/embarrass anyone by squirting airfreshener in case the culprit was still there! I cleaned the rest of the shop (3 floors) and the went back to that part to hoover, and the smell was even stronger. I sprayed around with airfreshener and went to get the hoover and found the biggest pile of diarrhoea hidden behind a suitcase and tshirt in a bit of an alcove on the shop floor. It was down the wall, all over the carpet, up the door frame and all over the skirting board. The smell was horrendous and made me feel ill. I tried to ring the manager but she is on leave and didn't answer. IMO it needs professional cleaners with protective gear on. This person was clearly quite unwell and I didn't want to risk contamination and then go and get in my car/go home to my children. The only thing available that I could have used to clean it up was paper towels. I covered it up and blocked off that area. After I got home the manager rang me and she did not sound happy that I had left it. She kept saying well someone needs to clean it up. I suggested a professional company and she said she "would consider this if one of the ladies at the shop who has her head on her shoulders and would probably just do it herself, thinks it's too big of an issue to deal with. If someone had made a mess in the toilet I would have dealt with it but this was another level! I am also concerned that this person could have covid or a stomach bug. I said I don't think this person should clean it up plus she'd be then handling things for sale and serving customers without going home to shower. Again the manager just said well someone needs to! Sorry for the long post, I'm just a worrier and work really hard so I'd be mortified if they all just think I just left it for someone at the shop to deal with. I also explained that I had to leave to pick my child up and I'd stayed a little bit over. Should I email headoffice tomorrow and explain?
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