Grrrr!!! Purchased two items from US-based children's website. Designer dress with tights (£80 - OK, I know, shamefull..) and pair of trousers (about £50). V. hard to find items that I'd been after for ages, so was OKish about paying £15 p&p per parcel.
No mention made on website about possible customs/VAT added on.
OK, letters then arrive, one day apart from ParcelForce saying they have 2 parcels to deliver, but I need to send £84 to cover customs/VAT/parcelforce fees.
Have e-mailed said shop, who basically say they're very sorry, but that its not their problem. If I want a refund, I need to send back within 14 days, but then I have to pay £84 to collect the parcels to send back (plus pay for extra postage). They would be sent back eventually by parcel force to sender if I didn't collect, but then too late for refund.
Soooo, looks like I'll end up with nothing - can't justify charges, but then I end up with nothing. Are the shop right d'you think? I've gone back onto their page, and there's no ref to possible extra charges for overseas sales.
Any one help shed any light from experience/legal knowledge?
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To have to pay £84 in Customs charges for childrens clothing, or end up with zilch?
38 replies
Diege · 07/10/2007 13:08
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