We have instructed a solicitor to help get my father discharged to live with us from hospital (long story). It’s quite a challenging time so I don’t know if I am being unreasonable because of emotion and I haven’t had much dealings with solicitors before so not sure whether this is usual. However I have been really disappointed with the quality of work. Draft letters (for which they charge £309) contain typos/ inaccurate and missing information/ the name of the client (me) is wrong etc. I am having to redraft everything. On conference calls the lawyer isn’t speaking and when we are seeking advice they are just very unclear, confused and not very firm. I don’t know if this is normal but I feel as though we are just being left to do it all ourselves but still have to pay out lots of money. Is that normal with solicitors? If not what can you do? I looked on the website to see if there was a manager or complaints procedure but nothing. I did ask the solicitor if they wanted to work on the case (they were so difficult to engage with) they said yes but I just feel they aren’t bothered. Not sure whether I am being unreasonable or if this is the norm?
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Am I being unreasonable?
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