I’ve NC for this.
So I’m newly married and I held our wedding at a beautiful, reputable 4 star boutique hotel.
To cut a very long story short, the management at the hotel caused a lot of frustrations and trouble for us.
We have a list of very serious complaints, which include breach of contract and issues with then quality of the meal. The menu we agreed and trialled at our tasting was not what was served on the day. The main course was inedible, for all of the fish, meat, and veg/vegan dishes.
We have not been able to get any refund or a final bill to reflect all do the issues we had. We paid the full amount with a promise of the situation would be investigated and then a final bill being provided to us. There were many errors the hotel made on this bill which were quite shocking. A few months have passed and we’ve been fobbed off by the hotel and we have had no proper response.
New information has come to light today. The chef did not show up to work on time that day he was a few hours late (not sure how many yet) because he was hungover. It explains now why the food was so poor.
Given the long list of complaints, how m we continue to be be ignored, hearing this today is “the straw that broke the camels back”, so to speak. I’m quite upset and really feel they shouldn’t get away with it. It is not a cheap venue.
Realistically what are my options or rights here to seek redress? Or AIBU, completely wasting my time and should I just cut my losses and forget about it. DH wants to leave it, I just feel they shouldn’t get away with it.
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Wedding venue complaints, what are my options.
16 replies
Namechandlerbing · 15/01/2020 00:04
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