This post is a bit of a mixture.... Part rant, part warning (think twice before using these companies!) and part WWYD?
6 weeks ago DH and I purchased a brand new tent, a Vango Langley 600xl. We purchased it from the online camping store Charlies and it cost £350.
We went camping last week, and 4 days into the holiday there was some wind.
At wind speeds of 12mph both storm straps snapped from the ceiling.
Then that night stronger winds came about 30mph. Because we no longer had storm straps the tent was moving all over, despite my husband (who is a very experienced camper) adjusting gut ropes and trying to stabilise the tent.
3 guy ropes then snapped off and afterwards 3 tent poles split down the middle. The tent collapsed on top of us (including my 2 children) at 2am in the morning.
As soon as we could, we packed up the tent and came home early losing 2 days of our holiday.
I contacted Charlies when we returned and sent the pictures. They are saying we are not entitled to a refund or replacement as we purchased the tent more than 30 days ago. Also, they have told me that Vango's warranty doesn't include weather damage (despite this tent being described as 'durable and able to stand strong winds).
I am disgusted by both of them. We were sold an inferior product that was not fit for purpose) unless they expected us to camp indoors?!). It lasted 4 days!
So that's my rant.
My warning is to not purchase ANYTHING from Charlies.co.uk as they will not help if anything goes wrong. Also think twice about purchasing a Vango tent, as the quality is bad and their warranty is dubious to say the least.
Finally WWYD in this situation? We are down £350 and neither company want to take responsibility for a tent purchased 60 days ago, lasted 4 days, and collapsed.
We have already put in a claim with our credit card, but I'm not sure if they will refund us.
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A camping one -To be so angry with Charlies and Vango
123 replies
MagicKingdomDizzy · 17/08/2019 12:32
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