I booked a minicab for my relatives who are coming back from Brazil, giving the flight details, terminal number, number and name of the people to be picked up. The minicab company asked for a mobile phone number but my relatives weren't carrying one with them, so I gave my number (which I now regret having done).
15 minutes after the plane was due to come in, the driver called me asking if I wanted to meet him inside or outside. I said I wasn't the one being picked up, to meet them inside and again I said who he was meeting and what name to put on the card.
He called again about an hour later to say they hadn't turned up. I didn't know what to do as I had no way of contacting them. About ten minutes later the minicab controller called to say that his driver had been hanging around 'like a lemon' and had paged them twice, and was going to page them again to see if they were around. I said it wasn't worth it and I apologised for the driver having waited for so long but I really didn't know where they were. I offered to pay the parking fees but the controller said I should pay more than that.
I didn't hear anything more until the cab driver called having driven back to my house and demanded that my relatives (who were back there by then, having waited for 45 minutes at the terminal, looked round all the minicab people and at all the people holding up cards, and then caught a black cab) should pay him for the journey they didn't have! Since they refused, he called me to complain. By this time I was doubtful that he had been at the right place at the right time to collect them. Over the next hour I had repeated calls from him and from the controller in which they threatened to take us to court. I passed the phone over to one of my relatives and he also threatened her (quote "my lawyers will scare you", to which she asked if he was trying to be like the Godfather)
My relatives have now said they will pay up if we get any more hassle.
In the end it comes down to one person's word against the others (although of course there are airport security cameras) but I am basically dubious as to whether the driver was there on time. As my relative said, all he needed to do was to get there on time with a card with the right name on it. He wouldn't have needed to page anyone if he had been there when they came out. And I can't believe they would have caught a black cab if they had seen him - after all it costs about twice as much. They knew I had booked it as I e-mailed them the details, and they replied to the message so I know they received the e-mail.
It is a shame that the driver waited for so long without getting a fare, but I don't feel we should pay for a service we didn't receive - am I being unreasonable??
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AIBU?
...to refuse to pay a minicab driver who *didn't* pick up my relatives from the airport?
9 replies
mummypig · 17/07/2007 15:07
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