I take a medication for a condition that it is not strictly licensed for. I am prescribed it by my consultant long-term. It is also available to buy OTC.
For one reason and another (health) I haven't been able to get to the surgery for a repeat script. It can only be done in person. So last week I bought the medicine, pharmacist asked me what I was using it for and I was honest. My Dr told me to say that it was for nighttime allergies if I had to get it OTC. But I don't like lying so I was truthful. They sold it to me no problem.
I went back in today to get some more and the pharmacist came out and asked why I was buying it. I told her. She then said "Well, I won't be selling that to you again, it's the second time you've bought it in a week." I replied that yes, I'm using it long term. I should also add that this chemist dispense my scripts so she does know I have them on repeat.
She then said in an incredibly patronising, aggressive tone "Like I say, I WILL NOT be selling them to you again." Like I was a bloody child!
"I can bring my repeat script in if you like?"
She then snapped at me before I'd even finished my sentence "Doesn't matter. I won't sell them to you."
"Even if I show you the script?"
"I SAID it doesn't matter. You haven't got a valid prescription."
Her tone was incredibly aggressive, abrupt and patronising throughout. Really horrible. I wasn't arguing with her, I was just trying to find a way to reassure her that I am supposed to been on this medicine.
I'm a tough cookie but I've come away from this situation feeling tearful and embarrassed. There were three other members of staff standing there and we were the only people in the shop. After we left my dd said "She was rude! There was no need for that tone."
I think I'd like to file a complaint. I'm not normally like that, but her manner was so off and horrible that I think it warrants it. But who do I complain to?? Or the other thing I could do I suppose is go back next week, ask to speak to her privately and say how I felt after that exchange.
AIBU?
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AIBU?
Rude pharmacist
42 replies
Winniesalot · 10/08/2018 18:00
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