I ordered DS's main xmas present online and it was delivered when I was at work a week last Monday and left at a shop which is the local UPS access point. The card left by UPS said it would be there for ten days.
I went last Saturday to collect it but it wasn't in the shop. The man in the shop couldn't contact UPS as they weren't open til Monday so he asked me to ring the shop on Monday morning when he had spoken to them.
When I rang, he said the parcel had been taken back by UPS. I rang UPS who said that the parcel had been recalled by the seller.
I checked the tracking information online myself, and contrary to what UPS said on the phone it says that the parcel was refused by the receiver (ie me!!) on the Thursday evening because it hadn't been ordered - I hadn't even been to the shop at this point.
I have been trying to contact the company all week but even though they are a big company they don't have a contact email address and the only phone number seems to be in America and I can't get through as it is constantly busy.
I am at a loss as to what to do now in order to get a refund - the tracking on UPS shows that the order was returned to the company in the Netherlands last Sunday but I haven't heard from them and I am worried that they won't refund me as UPS have made it sound like a fraudulent order?
Any ideas on what I should do next - the order cost two hundred pounds and so I could really do with getting it sorted.
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To not know what to do about missing order -UPS and uncontactable company nightmare
15 replies
eleflump · 16/12/2017 07:48
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