We’re just back from a weekend away, and I’d like to gauge opinion on something before I write to the hotel management to complain.
We booked online, via booking.com I think (DH booked it).
When we checked into the hotel we were asked for our debit card so hotel could take a copy to use in the case we caused any damage in our room. We refused, but had to comply in the end because we couldn’t provide £50 cash deposit instead, and it was late so we were unlikely to find somewhere else (and we’d paid anyway).
Hotel assured us that copy of card would be locked in safe, and shredded after we’d left by “housekeeping”.
We said that wasn’t acceptable, and demanded the copy be returned to us when we left.
When we left and got the paper copy back we noticed that the hotel had also taken a note of our 3 digit security number on the same piece of paper AND they’d scanned our signatures from another form we’d signed for them to compare signatures to if we ordered at the bar, and pasted them alongside our card details.
I also now think that the whole piece of paper containing our details which was returned to us was a photocopy, which means hotel may still have a copy.
We’re very uncomfortable about the whole thing - we are vulnerable to fraud, and the two hotel employees who have access to the safe are also in a vulnerable position as customers could easily claim the card has been used to make purchases without their permission.
Has hotel broken the law? And should I complain? And if so, to whom?
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Hotel keeping debit card details
47 replies
Heratnumber7 · 13/11/2017 19:35
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