Booked what looked like a great hotel online (part of the Brittania chain) to stay in for a freinds wedding, in Coventry, England ) we now live in another country so a lot of travelling)
Despite the lovely photos online this hotel was a pure dump, we asked to change rooms as the first one had a really noisy bathroom fan that screeched, water damaged ceilings and sockets and lamps that did not work.
We were given an equally bad room, water stained walls, cupboard fronts falling off, stained carpet, lamps not working.
We had paid on arrival and we'd so disappointed. We had to pay extra for the pool despite being told on the phone when booking that it was in with the price. Asked st reception to see manager but were told he wasn't in today (day we were leaving)
I took photos and the day we got back emailed the chains head office with the pics.
Heard absolutely nothing from them at all.
Is this bad form or what?
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14 replies
Patriciathestripper1 · 29/05/2017 19:53
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