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Car finance.. Anything we can do?

(14 Posts)
LouBlue1507 Thu 13-Apr-17 11:44:54

DP's car is on Toyota finance and he's taken it to the dealers garage to check his brakes. Anyway after sorting all that, he was informed that as it's been more than 1 year since its last service/10,000 the warranty on it will be invalid should anything come up.

We were not informed this what so ever or we would have had it serviced when it his 10,000 miles! The point of us getting a car on finance was for the warranty and they knew that! We specially chose this car as it had the longest warranty.

They failed to mention that when we signed the paperwork, looked through all our paper work we signed on the day and there's no mention of it there either!

I'm so angry!

LouBlue1507 Thu 13-Apr-17 12:17:59

Bump!

MrsMozart Thu 13-Apr-17 12:23:35

If it's not in the paperwork including the agreement then it's balony. Ask whoever just told you where it's stated.

WonkoTheSane42 Thu 13-Apr-17 12:26:04

Sorry, but I think it's pretty standard that keeping to manufacturer stipulated service intervals is a condition of any warranty.

TeenAndTween Thu 13-Apr-17 12:26:39

But - cars need to be regularly serviced at minimum yearly or X thousand mile intervals. Has always been so. You can't expect to not maintain a car properly and still have a valid warranty.

Are you sure there wasn't a statement saying warranty subject to servicing according to requirements or something?

What does the service book say about service intervals?

pipsqueak25 Thu 13-Apr-17 12:27:47

is this from 'boycie's used cars ? grin [fools and horses] i'd be taking task with this too, they are looking for a get out, read everything very carefully though including small print before you do the 'stormin' norman ' into the garage though, good luck

FanaticalFox Thu 13-Apr-17 13:52:24

Are you sure its not somewhere on what you signed? Or does what you sign say something like "refer to service book" etc and then does it say it in the service/warranty book?

opinionatedfreak Thu 13-Apr-17 13:55:42

This is standard - you have to follow the service schedule or the warranty is invalid.

The logbook usually states this at the front when it describes the service schedule. You often have a little bit of lee way around intervals. How many miles has the car done and when was the service due.

if it has done 10500 miles and is 8months old they are being unreasonable. if it is almost two years and you've never had it serviced then you are being unreasonable. Assuming the first service interval is 10000 miles/ 1 year.

kath6144 Thu 13-Apr-17 14:43:13

It is standard on any car for the manufacturers warranty to be subject to regular servicing, whether you buy on finance or not.

How you pay for it is irrelevant (we always pay cash but are still subject to this limitation for warranty) so why would this information be in the finance agreement you signed?

It is likely to be in the service book/information, all cars within warranty are subject to regular servicing either annually or on so many miles and the warranty is invalid without these services.

kingscrossnoodle Thu 13-Apr-17 14:46:02

Your issue has nothing to do with your car finance. Fact is you have invalidated your warranty. There is not a lot you can do now other than make sure you keep it serviced to reduce future problems.

Iamtheresurrection Thu 13-Apr-17 15:17:54

Some cars no longer have to be serviced annually. BMW base service intervals on mileage or 2 years.

cricketballs Thu 13-Apr-17 15:25:19

It is up to you to read the service requirements; to be honest I'm surprised that your car hasn't given you any indicator light that a service was due

kingscrossnoodle Thu 13-Apr-17 18:20:17

Some cars no longer have to be serviced annually. BMW base service intervals on mileage or 2 years. that's not really helpful or relevant is it, the OP has already stated her service intervals being 1 year or 10,000 miles (whichever comes first) what BMW do has no bearing on the situation confused

kmc1111 Thu 13-Apr-17 18:41:53

It's nothing to with the financing so I'm not sure why you're posting about that specifically.

All cars with a warranty require a certain amount of servicing, and it's your job to read all the paperwork (not just the financing paperwork) and the service book and make a note of when you need to book in.

Nothing you can do now unfortunately. If you're only a few weeks/few hundred miles off the requirement you could try pushing them to re-instate it out of good will, but more than that and you're totally out of luck sorry.

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