Facial included in spa package. Told it was booked in at 2:30 and were even given the printed itinerary stating that time too.
Around 2, we were having a drink and were asked if we were waiting for a treatment and we said no. Go to reception at 2:25 and got told by the receptionist no sorry ladies you're too late and your appointment was at 2.
A bit we apologised and thought we must have got it wrong. Went and got paper to prove we were told 2:30 and it was clear at that point the receptionist had already known at the time about the mix up but had made it out to be our fault.
She said well we did try and find you .... they never even said our names when they came looking for us.
They then expected us to wait a further hour and a half and not have the facials at the same time.
Aibu or is that really bad service?
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AIBU?
Bad customer at spa?
40 replies
HurricanePlait · 18/03/2017 20:29
OP posts:
knackeredinyorkshire ·
18/03/2017 22:01
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