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to ask for the receipt?

(22 Posts)
FusionChefGeoff Thu 05-Jan-17 17:56:55

Genuinely not sure what to do here - lovely Aunty who lives relatively close to us bought DD a gorgeous dress, in the right size, from a shop I like. Sent the appropriate text then thank you letter a couple of days ago - all good. However, tried it on today and it fits really strangely and doesn't look comfortable or very attractive!

DH took it back to shop yesterday - with tags etc but no receipt and was told they can't even do an exchange without the receipt! Which is spectacularly unhelpful but, as I understand it, seeing as the product is not faulty I don't have any statutory rights to fall back on...

So, should I text Aunty - who at this point is blissfully unaware and thinks present was perfect - and ask her for the receipt? Obviously, if she has it, then it means we get a lovely new item that can actually be worn / used. But if she doesn't then she is aware that her present was no good but can't do anything about it...

DD has plenty of clothes so this is not about need. I've almost convinced myself already - I should just send it to the charity shop and say nothing shouldn't I?

FusionChefGeoff Thu 05-Jan-17 17:57:37

Got the timeline mixed up there! Tried on yesterday not today...!

Goje Thu 05-Jan-17 17:57:57

Just leave it

GeillisTheWitch Thu 05-Jan-17 17:59:20

If it's brand new with tags from a good shop you could eBay it and buy DD something else with the money?

NeedsAsockamnesty Thu 05-Jan-17 17:59:24

What shop is it?

rjay123 Thu 05-Jan-17 18:02:53

Check their refund policy online?

Confusednotcom Thu 05-Jan-17 18:02:58

If you think your aunty would prefer DD to have something she'd use and may see you on an occasion when she could wear the dress, then yes I'd mention it. However I have relatives who have given us clothes and I haven't felt able to ask for the receipt; some were unworn by my DC but happily rehomed so that's good. As you say I didn't want to offend having oohed and aahed - unwrapped in their presence.

BewtySkoolDropowt Thu 05-Jan-17 18:04:51

I wouldn't have kept the receipt this long. How will your aunt feel if she feels the gift is no use but she can't help?

I'd leave it.

followTheyellowbrickRoad Thu 05-Jan-17 18:05:13

I would ask for the receipt. It seems a waste otherwise. I would hate for someone to charity shop something I bought instead of asking. Can you not message her with what you have said here

JennyOnAPlate Thu 05-Jan-17 18:05:49

Contact aunty tell her dd must have had a growth spurt and you need to exchange the dress.

FusionChefGeoff Thu 05-Jan-17 18:06:11

It's Zara.

The returns policy is very biased to online stuff and I think she would have bought in the shop TBH. It does state that you would have to present the receipt.

Thing is, I don't particuarly want to ebay it as it is such a strange fit - feels wrong to flog it onto someone else knowing it won't fit properly!

It really surprised me that they wouldn't even exchange it - I have literally NEVER had that happen in another shop.

BernardsarenotalwaysSaints Thu 05-Jan-17 18:16:17

I would ask for the receipt. Just explain it to your Auntie like you have here. Neither of you can help it's a funny fit.

It does seem odd they wouldn't exchange it or refund for vouchers.

Yoarchie Thu 05-Jan-17 18:45:46

I would just take a flattering photo of your dd in the dress to show to aunt in case she asks, keep it in the cupboard for a couple of months then charity shop it. She might have chucked the receipt after you thanked her if she kept it in the first place and no point in upsetting someone who tried hard to get an appropriate gift. She'd prob be upset that the dress she lovingly chose was crap and furthermore that the shop had been arses over an exchange. I know they did abide by their policy but really it's shit service not to do an exchange under these circa.

statetrooperstacey Thu 05-Jan-17 18:46:45

Try ' hi auntie, dds dress is lovely however it fits so perfectly and she is growing so fast we wondered if you had the receipt so if possible we could exchange for the next size up? It's so lovely it would be great if we could get longer out of it. No worries if not as it fits and looks beautiful but it would be fab if she get more wear out if it, thank you so much'

icelollycraving Thu 05-Jan-17 18:50:48

Zara are notorious for their exchanges policy. Even with the receipt they aren't always willing to exchange etc.

AndNowItsSeven Thu 05-Jan-17 18:51:04

I would take a photo of your dd in the dress , go back to Zara ask for the manger and ask for an exchange . The dress is not fit for purpose if the fit is wrong rather than your dd simply being tall for her age for example.

Ohyesiam Thu 05-Jan-17 19:01:35

Why would you not ask for the receipt?
I don't understand, aunty wants your dd to have a dress she can wear, doesn't she.
Of am I missing something here?

KirstyJC Thu 05-Jan-17 19:05:02

I wouldn't ask this late - I have chucked away all the receipts for Xmas presents now. If you ask and she doesn't have it, then she might feel bad that your daughter didn't get a usable present and may even feel she needs to buy her another one.

Rumtopf Thu 05-Jan-17 19:09:15

I've always had great service with returns in Zara, mil and sil tend to buy things for dd from there and they're not always her taste. They exchanged a handbag for her last week with no receipt but still with tags etc.
It might depend on the store or the manager though I suppose.

sonjadog Thu 05-Jan-17 19:14:07

Just ask for the receipt. Everyone knows that clothes look different on the hanger than on a real person, so say that while the dress looked lovely before trying it on, it didn't fit. This is entirely normal. It's nothing to stress about at all.

Duckiesprettycrazy Thu 05-Jan-17 19:39:48

statetrooperstacey's message is perfect - I'm definitely stealing that for future use! smile

FusionChefGeoff Thu 05-Jan-17 20:59:13

Statetrooperstacey has it - great approach thank you!!

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