This is very outing (and very long) but kudos if you make it to the end.
DD fell and hurt herself a couple of weeks ago. Toddlers fall all the time, it's a fact of life, but the reason she hurt herself quite so badly was due to the layout of the park she was on at the time. The park is accessed via an astroturf ramp; this gets slippy, there aren't railings or anything to get up the ramp, and the gate opens outwards so you have to sort of edge around it on the ramp (hard to explain).
DD slipped off the astroturf ramp and cut her forehead open on a jagged piece of metal that hadn't been sanded down, connecting the gate to a fence post. Lots of blood, big panic, stuck back together, she's ok now. The hospital and several other people told us we should get in touch with the shopping centre where the park is - some were saying we should sue, others saying to make a complaint. Once we'd recovered from the shock a little I sent an email over just letting them know what happened, but the letter was polite and I stated, "we don't want this to seem like an official complaint because we love the park, it's made shopping much easier and we don't want to risk it being shut down/removed due to health and safety, we just wanted to let you know in case you can sand it down or move the astroturf ramp to make it safer for little ones going forwards". We acknowledged that she's a toddler, accidents happen, kids fall, it was just this design flaw that made the injuries particularly bad, and made it clear we had no intention of suing because she's a kid, kids fall over, you can't sue someone every time your kids fall over. It's a new park, so it's not as though it's been there for years and years without incident before.
I had a polite response back from the manager quite quickly, saying they couldn't see what had caused the issue, did I have any pictures etc. I sent pictures over of the jagged bit and I've heard nothing since, no acknowledgment etc but I thought maybe they're looking into getting it sanded down before they reply (he said they'd respond once I sent over pictures).
One of our friends works in one of the coffee shops in the shopping centre and knew all about what happened, and told us that he spoke to the manager the other day and asked what was going to happen. Apparently the manager was very dismissive and said "If they took better care of their child, it wouldn't have happened".
DP was right next to DD, watching her, when it happened. She slipped and he just wasn't quick enough to catch her.
If he'd sent me an email saying "There's nothing we can do but thanks for the feedback", fine. If he'd sent an email saying "It looks like it was just an accident", fine. To not respond to our email but criticise our parenting when he didn't even witness what happened? I alternate between being angry and being a bit apathetic really, which is why I'm posting here.
Part of me wants to just shrug my shoulders and say if you want to run your business that way, go for it, and just vote with our feet and not return (we're in a honeymoon/it's almost Christmas/generally happy bubble at the moment which may account for being quite laid back about what is actually quite a horrible thing for a stranger to say) - but part of me is quite hurt and angry, and wants to send an email to say that we're aware of what has been said (but I don't want to drop our friend in it!) and we would appreciate any criticisms of our parenting to be directed to us rather than spoken about behind our backs, particularly when we've been so calm and polite in our email.
Sorry, this is SO long-winded. Please be gentle, I don't want to kick up a fuss but I do want him to realise that it's unprofessional and unfair to say that if you see what I mean?
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67 replies
HOHOHOvariesBeforeBrovaries · 21/12/2016 15:12
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