6 weeks and still no refund (with the Booking website)!

[wheresmymoney]

I booked a hotel room for £94 six weeks ago (July 19th) for a property on August 15th. On July 19th, I was charged £94 for the room. The next day, I was charged another £94 in error.

I didn't notice until 10 days later. I immediately e-mailed the hotel directly, no response. After another 7 days, I e-mailed the hotel again, again no response!

On my stay there, I told the receptionist this. He said he would get the manager to Callie. He never did.

Realizing I was getting nowhere, I contacted Booking.com (whom I booked through). They asked for a copy of the double-charge (on my statement), which I sent immediately. They said they would sort it out ASAP. This was last Monday and STILL no refund!

AIBU to be bloody fed up with this?

[Dogsandbabies]

I had the exact same problem with them last year. Kept saying they would refund me and never did. I eventually had to claim it through my bank. Did you use a credit card?

[PortiaFinis]

I've got the same problem. Asked to send bank statement - which I've done and nothing more. This has reminded me to get on their case again. Bloody annoying because all our other bookings with them were great.

[Idliketobeabutterfly]

Claim it through bank/card

[wheresmymoney]

I paid through my normal bank account

They are now saying that they will allow me to claim a refund if I can produce a bank statement with my card number, Ccv number, etc, on it... Wtf! Where can I even get that?

How can I claim through my bank?

[michy27]

Phone your bank and they will put you through to a unauthorised payment team. They'll sort it for you.

[wheresmymoney]

Fantastic Michy I'll try that tomorrow!

[michy27]

No problem, similar thing happened to me a while ago, and I just phoned Lloyds and it was all sorted in about 10 minutes.