Aaarrrrgggghhhh!
I've ordered a cooker hood form Amazon. Three times. First two were faulty. 1st was in shards when it arrives 2nd has an electrical fault. Third was to be delivered Friday. My electrician, after fitting the faulty one agreed to come on the bank holiday to fit the new as he's booked solid otherwise for three weeks.
I live in a four story house. I heard the door knock but didn't have time to pick up baby and get down the three flights before the "sorry we missed you" card was put through. I called them, quite upset - they Arranged for a collection at my local store for today - they didn't deliver and claimed No one was there ( store is happy to provide evidence that the store has been manned throughout the day- dpd did deliver a Parcel but not mine)
I phoned today- again apologies and promised a redelivery tomorrow and email to conform. Email comes confirm delivery tomorrow but - third paragraph requests more information? So once more I phone. Turns out the email is lie ( not that they will directly admit that)
Dpd closed at 12 don't deliver on Sunday's and Monday is a bank holiday.
So I'm left with a good not working ( can't get refund until it's returned) I've paid for a new hood upfront and I'm out £45 to the electrician who was willing to come on Monday.
I have complained and am happy to cancel all the bloody orders bit as a prime member and having been messed around so much I expect them to reimburse me the £45 I'm out of pocket to the electrician for fitting a faulty hood and the call out involved! No. They offered £10 and suggested I go to another supplier on a Sunday to get by Monday. Will they reimburse the cost difference? No.
Fucking shits.
I'm more annoyed because I've always liked Amazon, and now I'm fucked.
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6 replies
Cookingongas · 27/08/2016 19:58
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