I received my renewal on 26/4/2016 and renewed it online the same day.
It's been nearly 11 weeks and so far the tax credit helpline are useless .
It has never taken this long before and no one can tell me what the hold up is.
I was told it would take 8 weeks and then when I called they upped it to 10 weeks.
I called on 6/7/2016 and they put a not on their system to get it done asap and was told it would be done today and to call to make sure.
I called this morning and it's not been touched and they can even tell me if anyone has even looked at it let alone finalised it.
I told them they were liars and it's totally unacceptable and all I got in reply was it will be done as soon as they get to it.
Should I complain or just wait?
Please or to access all these features
Please
or
to access all these features
AIBU?
tax credits renewal is taking too long. aibu to want to make a complaint?
9 replies
chubbylover78 · 08/07/2016 13:29
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