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to think centreparcs Aqua sauna gift vouchers are a joke?

(15 Posts)
Oooblimey Fri 25-Mar-16 22:32:55

I live about an hour away from centreparcs. Every few months my friends and I go for an evening spa. DH got me a £30 voucher for Aqua sauna as part of my birthday present.
My issue is, you can't book online and use the voucher to pay. I phoned and was told that I would have to pay for it all by phone then post my vouchers to them preferably recorded in case the get lost in post and they will then refund the voucher money. On a £30 voucher I'd have to spend at least 10% of its value posting it to them to get the money back! Apparently getting it reimbursed on arrival isn't an option - I have no idea why.
The only other thing I was told by them is that upon arrival I could put it towards a treatment but as treatments are pre booked it would be a case of hoping something was available on the day.
AIBU to think they shouldn't sell the bloody things if they're such a pain to redeem?!! angry

Eebahgum Sat 26-Mar-16 07:28:57

Yanbu. That's bloody ridiculous. Complain to head office.

500internalerror Sat 26-Mar-16 07:45:35

It is ridiculous & antiquated, but it does state it clearly on the website so I very much doubt they'll budge on it. Maybe they just don't sell many so don't see the need to improve the redemption process? Although that's probably exactly why they don't sell many!

Flashbangandgone Sat 26-Mar-16 07:59:00

YANBU.... Having antiquated systems is no excuse. All they need is a voucher record. The individual booking treatment would just give a number over the phone which would be matched to the number on a counterfoil or in a book. If they can't do something as basic as that they shouldn't be offering vouchers!

Flashbangandgone Sat 26-Mar-16 08:12:50

Also if they can accept payments by phone they can't be that antiquated!

Notso Sat 26-Mar-16 08:16:25

Seems ridiculous.

Could you ask if you could pay with card over the phone then get £30 refunded on the day when you hand over the vouchers?

foragogo Sat 26-Mar-16 08:19:31

I thibk centre Parcs is a joke full stop

Thisisnotausername Sat 26-Mar-16 08:20:03

Message withdrawn at poster's request.

WhoKnowsWhereTheChocolateGoes Sat 26-Mar-16 08:22:39

Next time you go could you take it and use it to book ahead for your next visit?

IpreferToblerone Sat 26-Mar-16 08:25:45

Would be easier then if DH gave you a 'homemade voucher' and he paid his contribution when you made your payment. Sounds like a way of CP trying to get more money out of us! Go with it on the day and end up spending more!

MrsHathaway Sat 26-Mar-16 08:58:34

IME you can't spend them there because if you don't book very early (ie online) and pay with credit card they don't have any availability.

So all you could spend the vouchers on would be the overpriced products so you could extend the experience to at home.

And that's how they'll like it.

Oooblimey Sat 26-Mar-16 09:07:47

It says it on the FAQs that they have to be redeemed by post, but like most people (men!) my DH just thought I'll get her vouchers and ordered them, which I don't think is being UR as it seem so ridiculous that they're so difficult to redeem. I don't understand why I can't book it, pay in full and then get the value of the voucher redeemed on arrival? Why have I got to pay in full then post it to them for them redeem. It makes no sense. At the end of the day yes it is only a few quid postage but it's the principle of them having such a stupid system. What if they claim to never receive it? I wouldn't have a leg to stand on. Grrrrrr!

ForalltheSaints Wed 04-May-16 20:04:12

Maybe the people who advised on the rear entry issue at Center Parcs can offer advice.

HermioneWeasley Wed 04-May-16 20:07:08

Ridiculous. And the treatments are over priced and crap

whois Wed 04-May-16 20:55:56

Yeah, stupid.

Like PP said a home made voucher and cash contribution would have been easier.

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