Up until the end of last year I always got photos printed and put them into albums. However, since having my two dc I've taken so many pictures that I'm running out of shelf space for all the albums. With this in mind I decided that this year I was going to start a photobook at the beginning of January, add pages to it every time I took pictures of a day out or family event, then order it at the start of January next year, so there would just be one book to find shelf room for this year instead of half a dozen more albums. I decided to use Snapfish for this as I've ordered from them before and I've always been happy with their photo products.
I started the book as planned and have made ten pages so far. Each page takes a while to do - selecting which photos to include, arranging them, adding text and so on - and I was really pleased that I'd been able to keep it up to date rather than having a huge backlog of photos to sort out after several months. I'd set aside this evening to add a few more pages as it was dc2's birthday last week.
But! This afternoon I happened to read an email from Snapfish, sent yesterday, in which they said they were launching their new website on March 23rd. Great, lots of new editing tools and so on, sounds good. Then almost as an afterthought at the end of the email it mentioned that all current projects need to be finished and ordered by March 22nd or they'll be lost, as they won't be carried over to the new website! I've spoken to someone on their live chat, who said there was nothing they could do. it's been escalated to what the person on live chat called their 'expert customer service' but I'm not hopeful that they'll be able to save my project as apparently the new site uses a totally different tool.
Surely I can't be the only person who has started an ongoing project like this?! They even have templates with the months of the year set out through the book - I can't imagine everyone else sits down with a years worth of photos and makes an entire book in one go? It'd take me days just to sort out which pictures to use, never mind actually assemble them in a book. I was hoping to do it in bits and pieces as and when I had an hour spare, but now it looks like I've wasted all the time I've spent on it so far this year
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To be massively unimpressed with Snapfish
23 replies
KayElleBee · 06/03/2016 22:20
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