How do I return this...

[InYearAdmissions]

So hardly a big deal...but I bought a new No. 7 Mascara last Friday. My sister had given me one for Christmas which I had really loved and had a voucher for £3 off.

But, rather than buying the one she had got me before thought I would try the "Stay Perfect" as had a myriad of claims.

It is the WORST mascara I have every used, clumps, flakes...doesn't do anything it claims. Trouble is I threw my receipt away.

Can I take this back? It was £10 after the discount, so not cheap and it is unusable. AIBU to expect them to refund this?

[Birdsgottafly]

You could take in your bank statement showing the purchase.

However, it would be a goodwill suture, if they swap it for you, they don't have to refund.

[Namechange02]

If you don't have the receipt, you need a different proof of purchase (eg bank/card statement). If you paid cash I think you'll have to take the hit. But, as it's Boots own make you can't have bought it anywhere else, and it might be that they'll give you a credit note or a new one. It costs nothing to ask.

[ThinkAboutItTomorrow]

If you used an ad card they must know. I bet it's not that easy though.

Good for you taking it back though.

I'm taking a zero tolerance approach to stuff that's not fit for purpose, I'm sick of stuff that doesn't work. Too often I keep or just chuck stuff that doesn't do what it should because it's too much hassle to take back. My resolution is to return stuff that's crap.

[JapaneseSlipper]

I'd try your luck. Be nice. And if they only offer an exchange, accept it. x

[FinallyFreeFromItAll]

Under the sale of goods act its unfit for the purpose for which it was sold so you are actually entitled to a refund or to exchange for an alternative even without proof of purchase. Be nice but firm.