Long and involved, but will try and summarise:
In July, someone sent me £600 that went to the wrong account (my fault). Santander (my bank), found and retrived the money straightaway. But they still have not managed to find a way to communicate with the other bank (NatWest) in such a way that involves the money being transferred, either to me or the originator.
It would be resolved (and I was told that it could be) in one 5 second transaction.
However, for some reason, Santander want to send a cheque to the generic NatWest clearing office. They've done this twice and the cheques haven't been paid in by NatWest. The second time they said they'd sent it registered post, but can't give me the registered post reference that would enable NatWest to track it.
It's now 3 months since the initial transaction. I've done the financial ombudsman route, done official complaints, they have 8 weeks in which to resolve so til the beginning of December.
BUT, It's one transaction. They know where the money is. They know where it needs to go. But between the 2 banks, somehow this can't be achieved. It's now been escalated to an internal department at Santander that I can't talk to.
I JUST WANT MY MONEY BACK!
I do not understand why I didn't have it back months ago. Would I BU to chain myself to Santander's head office until they resolve it!!! It's taken months of lies, broken promises and misinformation, always with me chasing them. I genuinely don't know what else to do to resolve it.
And I now really need the money
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AIBU?
AIBU to think they should just pay me the money and sort it out themselves!
9 replies
Narnia72 · 05/11/2015 12:58
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