We recently rented a house in Switzerland for 16 nights, 2 adults, 4 children and the owner is keeping half our deposit for the following reason, even though we paid £100 cleaning fee. First of all she said it was because we used her linen, which we didn't as we brought our own so when I questioned what she meant, this was her reply: "The mentioned bed covers were mattress covers, I didn't know the word and wasn't looking it up in a dictionnary. I had to wash all of the six covers which were really dirty. Of course they belong to the house but don't belong to the usual cleaning. I do not know what you were doing with the beds and I don't want to discuss this point because I was not there at your departure- but the fact was that they were dirty and didn't look like you used linen."
I don't know what to say regarding this? My husband made the beds before I arrived (we had to travel separately) so I didn't check the mattress protectors and I washed our bed linen when we returned and didn't feel it was disgustingly dirty! We swam near every day and the kids showered before bed every night! Is this just weird???
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AIBU?
AIBU to expect this to be covered in a holiday rental clean?
33 replies
zazas · 01/10/2015 20:25
OP posts:
Toughasoldboots ·
01/10/2015 21:57
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