I am taking every opportunity to bad mouth Go Outdoors.
Bought a tent in March and have used it once for 3 nights. Tent poles were broken when we packed it away. Apparently Go outdoors do not guarantee their poles, not even after 3 nights.
After much emailing, store visiting and complaining they have offered to repair the poles. We got the poles back from HQ where they 'repaired' them and most are still broken (broken poles were clearly marked).
Statutory rights state that products should be fit for purpose and last a reasonable length of time. This is falling on deaf ears.
The store manager was rude, aggressive and basically called us liars(Cardiff branch btw).
This has properly messed up our summer.
Am I unreasonable to pursue through trading standards?
Let this be your warning if you buy a tent from them.
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AIBU?
Go balistic at Go Outdoors for not honouring statutary rights and being incompetent
43 replies
smileyfacestar · 01/09/2015 15:43
OP posts:
Egosumquisum ·
01/09/2015 17:14
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