cut a long story short I bought a strimmer qualcast 600w and 3yr replacement warranty in may from argos in ipswich retail park, london road ipswich. I used it the other day and after a half an hour of light use the handle sheared off. I took it back today and said it wasn't fit for purpose the manager said I accidentally damaged it by dropping it and quickly put the claim through my warranty bought another one out and asked if i would like to buy a new 3 year warranty. I said no, no chance. I asked him to escalate it to higher management another manager came out and gave me the same decision. Angered I left with the broken machine and the warranty. The told me take up with qualcast.
I called qaulcast they told me "qualcast" don't exist they are a brand and argos is responsible. I called customer service and complained to them saying I didn't appreciate being called a liar. Customer services phoned me back and said to take it back to the store and the manager will have another look at it. Also that I could get an independent engineers report that it is not fit for purpose and they would refund the cost of that inspection!
I took it back I was met by another manager who completely ignored what I was saying to him and told me that I had broken it accidentally and they would replace it by claiming on the insurance and then I would have to buy another insurance policy. He said he had the same strimmer over three years and then bought one out of stock to show him how I used it .
As I was holding you could see how flimsy it was around the handle joint,
like it was designed to break, planned obsolescence He then said lets break this one to see how much effort it would take. At that point I could see that this was totally (REMOVED BY MNHQ) I was about to leave and he offered me that display strimmer. He was so incredibly petty keeping the old box and making me take out the strimmer and put it in my old box ! WTF ! he told me that if the handle broke again they wouldn't replace it. What about my consumer rights!
He treated me all the time like a complete liar, ignoring what I was saying to him. That is a real eye opener for me. Basically the warranty depends on the discretion of the managers! I didn't realise that argos were a cowboy outfit but they are. What a shame they used to be decent brand you could trust but now I won't be buying any warranties from them or any products if I can avoid it.
I'm disgusted and shocked by their attitude.
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randomnotmum · 13/08/2015 18:33
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