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To complain to my bank about this?

(9 Posts)
SocksRock Tue 30-Jun-15 11:45:10

I went into my bank middle of last week to do a few bits and to try and sort out a repeatedly failed DD.

The next morning my husband got a text message asking if he was happy with the service he received in branch.

I've just been back in this morning to complain my DH got notified that I had been into the bank, my relationship is fine, but what if you were trying to leave a relationship etc and your H knowing that you had been to the bank could be dangerous?

My DH thinks I'm being daft and that it isn't a big deal. To their credit, Lloyds took it very seriously and could see exactly the point I was trying to make.

So, was I overreacting?

AlpacaMyBags Tue 30-Jun-15 11:46:40

Message withdrawn at poster's request.

youareallbonkers Tue 30-Jun-15 11:53:42

Is it a joint account where he is the main name?

PurpleBananaPie Tue 30-Jun-15 11:53:48

Depends, if it is a joint account then I think you are YABU. Do they even have both mobile numbers or just your husbands?

If it is an account in your sole name then YANBU.

SaucyJack Tue 30-Jun-15 11:56:38


I assume it was a joint account? If we're talking in hypotheticals, then YABequallyU. It could just have easily alerted a financially abused spouse that their H/W was clearing out the account to blow the lot on coke.

But a) I hate those texts anyway and b) it's just plain silly to send them to a joint account holder that wasn't there.

SocksRock Tue 30-Jun-15 12:19:30

It is a joint account, but I didn't think there was such a thing as the "main" account holder? We hold the account equally and are jointly liable for activity. They have my phone number, and I identified myself using my debit card and PIN number.

sooperdooper Tue 30-Jun-15 12:22:24

If it's a joint account Yab a bit u because it wasn't solely in your name, but they should've text you not your DH, so I'd be annoyed about that

fredfredgeorgejnr Tue 30-Jun-15 12:32:46

Not even remotely U even if it's a joint account, their data protection systems are broken. It's an irrelevant breach, but a system that is broken in one way, is often broken in others as it shows a lack of care by the creators.

Debinaboat Tue 30-Jun-15 13:23:20

Iv had a lot of this kind of problem with Lloyds bank .and every time I have complained ,I have received a goodwill gesture ( usually £25)

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