Signed up with BT three months ago as we moved house.
We were eligible for the Saisburys gift card deal and I was assured I would receive it within 45 working days of start of contract.
Three months later I have still not received the gift card. I have phoned, emailed and tweeted and they make promise after promise to resolve the complaint.
Last promise was resolution toady. Tweeted them as no contact from them. Asked to fill in another compliant form which I did and magically somebody actually phones me.
Told another ten working days before they will contact me again. I expressed how unhappy I was and that I did not want to wait another ten working day so be told I am being unreasonable???
Is this normal for BT or am I just being unlucky?
Please or to access all these features
Please
or
to access all these features
AIBU?
To think that Bt are an awful company
5 replies
Gorja · 15/05/2015 18:14
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