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To think M and S needs to sort its website out...

(9 Posts)
Echocave Fri 06-Feb-15 11:10:48

...before I give up on the place completely?! Sorry, this is boring but what a pile of bollocks there website is.

After spending ages on the website this morning, it then fails to recognise my password, won't recognise a changed password, welcomes me back with the wrong name twice and then empties the basket.

What is wrong with them? I know glitches ets happen a lot with online shopping but this is a bit much. And that's not even going into their much publicised delivery problems. I think I'm giving up with M and S now....

Echocave Fri 06-Feb-15 11:11:22

Argh! *their website.

ShonaOCasey Fri 06-Feb-15 12:48:28

Totally agree with you Echocave. The old website was fine, so they update it and nothing really works, it is slow and I took ages to find where they put my saved for later items!
Also can't delete the first address I put in there where my son no longer lives.
Don't give up on them though they still have some nice stuff...

Optimist1 Fri 06-Feb-15 13:14:30

I agree! It's the worst website I've used. On several occasions I've accepted the invitation to complete a questionnaire about using the site and give chapter and verse detail about the things that don't work properly but no ... still crap.

Hoppinggreen Fri 06-Feb-15 13:42:05

It is terrible. It was so bad the other day that I had to phone up instead and the lady on the phone said I wasn't the only one!!!

mrsmootoo Fri 06-Feb-15 13:56:06

I think they had to change it because (bizarrely) Amazon was the provider somehow. But yes I agree it's worse. You'd think they could get it right. On websites, Boden - why did they get rid of their Availability Grid? Yes, you can click for it, but it was so useful and saved a stage. They could also do with a Search By colour tab.

FoxInABox Fri 06-Feb-15 14:13:10

I've had the same problem with it not accepting my password, then I've had to set up a new account and by that time what I wanted to order had gone out of stock! (Sale item).
It's happened a few times now so not a one off.

NormHonal Fri 06-Feb-15 14:16:30

Agree, it's really difficult to use on an ipad. Jumps all over the place.

Echocave Fri 06-Feb-15 14:18:03

I think it was when it finally decided to empty my badket that I realised I'd had enough. Infuriating!

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