I called my gp surgery this morning for a call back (they do telephone triage), I know what my problem is but I need medication to treat it. I received a call back, as I picked it up the Dr hung up. I called straight back within 10 seconds and the receptionist said I'd lost my place and could no longer speak to the Dr until the afternoon. At the same time the Dr was leaving me a voice mail. Had she just put my call through I could have spoken to the GP.
AIBU? Whilst I can understand people calling back 15 mins or more later. But we both picked up/ hung up at the same time. Surely it's more efficient to put a call through in this case. This is also a problem for elderly people too who could hurt themselves rushing to the phone knowing that if they miss the call they won't get another chance (afternoon surgery) to speak to the Dr.
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AIBU?
Doctor call back
18 replies
Jamrollypolly · 08/12/2014 12:14
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