To be a bit annoyed that my travel system has been discontinued...?

[songbird54]

Maybe this kind of thing happens all the time, but I'm a bit annoyed. I bought a Cosatto travel system in April, but not the matching car seat. My DS is 4 months old and after faffing around for ages transferring him from the non-compatible car seat we have instead to the pram we finally decided to bite the bullet and just buy a cosatto car seat that fits the travel system chassis. But Cosatto released a new version of the travel system we have in July or August this year and the new car seats don't fit the old style chassis.

I have contacted Cosatto to find out what the options are, but they have been massively unbothered and issued a very bland (and pretty infuriating) non-apology, and just said they hadn't manufactured the 'old style' travel system for some time. I'm just irritated by this as I bought it brand new 7 months ago, and there seems to be no middle ground, despite there being a 4 year guarantee. I asked them what they would do for someone with a problem with an old style car seat under warranty and they said 'find an appropriate solution', so I said well what can you do for my situation, and they said there wasn't anything except maybe I could contact stockists to see if they have old style ones. They didn't give much guidance on which stockists might help, and just seemed to think it wasn't their problem.

Does this kind of thing happen often with pram manufacturers, and is it a case of either put up with a non-compatible car seat or buy a whole new one?? AIBU to expect a little more cooperation/customer care from the manufacturer?? Maybe it's just me. Well I feel a bit better for venting.

[BikeRunSki]

Is it the Giggle travel system? Because I think that was discontinued for safety reasons. There was a Watchdog programme about it.

[creampie]

Not helpful, I know, but if DS is 4 months old he probably won't fit the seat for more than 2-3 more months. It's probably bit worth the cost anyway

[Gileswithachainsaw]

The car seat bits aren't good for them to be sat in anyway. better laid flat.

Every pushchair gets re designed or discontinued it's unfortunate yours is only 7 months old but it happens. There's little point in having two car seats anyway seems a pointless waste of money.

[afreshstartplease]

If it's the giggle then yes they were not safe

[Gileswithachainsaw]

I also had a cos satin travel system first time round it was a pain in the arse. The car seat kinda moved slightly so didn't feel secure really where it clipped on.

And it made it alot heavier

[Gileswithachainsaw]

cossatto bloody phone

[MuscatBouschet]

Your baby will be too heavy to lift in and out with the seat very soon so I wouldn't bother.

[TeaAndCake]

I can see how frustrating this is for you but I concur with Giles, the Cosatto car seat is crap quality so no loss at all. Which car seat are you currently using?

[songbird54]

Thanks for replies, you are all right - we are prob better off without a potentially dodgy car seat. We have a really good britax one so I should just be glad its a good one and learn my lesson for next time! Rant over ;)

[Gileswithachainsaw]

travel systems are great if like us you don't have a car but still needed the car seat for those occasional trips and buying everything separately would have been alot more on top of the cost of the buggy.

but the car seats on a travel system aren't always the best ones. and you have to.get the one that goes with it. There's no.picking the best one you can.

[DoJo]

Some offer a choice - our Mothercare system is compatible with a few different ones including Maxi Cosi (which is why we chose it as we had already been given a MC Car seat!).