Received a letter confirming an appointment for DD at a specialist clinic. We can't make the date (early next year) as we're on holiday, so called the central bookings number given to reschedule. Told that there are currently no earlier appointments as far as she can see (she calls over her colleague to look at the database or whatever it is and check this for her) but says I can try to speak to the clinic directly as they may have some availability.
She puts me through to another number, so I explain the situation again and am put through somewhere else because apparently they aren't the people I need to speak to. Get put through to someone else, and explain the situation again. Conversation goes as follow:
NHS Lady: Did you just speak to my colleague?
Me: Yes, possibly - I have just spoken to a few people.
NHS Lady: Didn't my colleague just tell you that there are no available appointments before the one you were given?
Me: Yes, but..
NHS Lady: Well, there are no appointments, as she said to you before. I checked for her and there's nothing.
Me: OK, but your colleague said I could try asking the clinic directly.
NHS Lady: No - that doesn't work. All the bookings are done through us.
Me: Oh, right. Thanks anyway. Bye.
She was really quite abrupt and unpleasant in her tone, and it felt like I was being told off for being pushy/not understanding what they were saying. There was no apology or anything.
Is there any point making a complaint? Or do I just suck it up. I appreciate they are busy/stressed and have to deal with a load of crap every day. But this isn't really on, is it?
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to be fuming (NHS appointment related)
52 replies
MESSING2 · 12/11/2014 15:23
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