I recently ordered a large electrical item from a large on-line retailer. I received an e-mail when the item was despatched which had a tracking number and a link to track the parcel. On the due delivery date, I received a further e-mail saying the parcel had been delayed a further 1 - 2 days. The tracking system still showed the parcel as 'despatched' since the day before the original delivery date. WHen the parcel didn't arrive after the 2nd date, I rang the company who seemed clueless as to where the parcel was - other than "it's with the courier". They promised to check it out and let me now a new delivery date within 48 hrs. I heard nothing so chased again and was told that the parcel was probably lost . WHen I asked how this was possible with a tracked parcel I was told that it had probably been put in a truck for a different courier by mistake and that as the courier who should have it didn't have the parcel then they wouldn't update the tracking system. Surely there is a fault in the system here, which makes it completely pointless?
Please or to access all these features
Please
or
to access all these features
AIBU?
to thnk that tracking parcels is completely pointless.
23 replies
offtoseethewizard64 · 12/11/2014 12:44
OP posts:
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