to demand a replacement laptop?

[HedgehogsDontBite]

I bought a laptop in July which has a touch screen. From day 1 there has been a problem, the screen thinks it is being constantly tapped on the left hand side. This makes it pretty unusuable as it keeps activating links that I don't want. I took it back and it was sent to be fixed. 6 weeks later I got it back but it's not fixed. Took it in again. Got it back on Saturday and it's still doing it. I'm taking it back in today, wibu to demand a replacement as they've already has 2 chances to fix it?

[HedgehogsDontBite]

Anyone? I'm leaving soon and don't want to look stupid by insisting on one if that's silly or by being fobbed off if it's not.

[tywysogesgymraeg]

I would, yes. It sounds like it's not fit for purpose.

[LadySybilLikesCake]

Ds has a Toshiba laptop with a touch screen (sounds like yours is jammed). I'm pretty sure there's a way to disable the touch screen. What sort of laptop is it?

I'd take it back. It's not fit for purpose (spout the Sale of Goods Act at them if you need to).

[Celestria]

Who's the seller out of interest?

[LadySybilLikesCake]

I'm guessing PC world. They really don't like to replace things.

[HedgehogsDontBite]

It's a lenovo one where the screen comes off and is like a tablet. I'm not in the UK and bought it from Elgiganten which is the same company as pcworld apparently.

[stareatthetvscreen]

pc world replaced my toshiba laptop no quibble at all.in fact it was their idea.

[Celestria]

Did you take out their whatever happens care plan. If so by the third attempt to get it fixed you can request it just be replaced or credit to exchange.

[redexpat]

Ooh we have Elgiganten, are you in Denmark? Under danish law there's a 2 year warranty and they should either repair or replace.

[magoria]

You have only had it 4 months and it has been off for repairs for approximately half that time and is still not fixed.

It is not fit for purpose.

Go back and insist on a new replacement or full refund.

[HedgehogsDontBite]

Well I tried but didn't really get anywhere. They've taken it in and are going to look at it again. While they're at it I'll be looking at what consumer rights are here (I'm in Sweden redexpat).

[HedgehogsDontBite]

To be fair to them, prior to this time I've tried to explain the problem in my dodgy Swedish with a lot of English thrown in. This time I took in a film of it playing up so they could see exactly what I've been trying to say.

[SparkyLark]

I've been to John Lewis over a problem and they were very hostile! PC World actually a bit better IME

[HedgehogsDontBite]

I went in again today as I've heard nothing about getting this bloody laptop back. Apparently it needs a new touch screen and they don't know when it'll be in, probably not before Christmas on account of them being so busy. I've said this isn't good enough and they've said they'll find out if I can have a credit note instead. They'll have to email head office and will let me know when they get a reply

So 6 months after purchasing a new laptop I still have no fucking laptop.

[londonrach]

If its dell forget it. Never ever buy direct from them. They never admit to how bad their so called computers are and will keep sending men out to attempt to fix until warranty runs out and then they wash their hands of it. For the others go back to shop and demand a machine that works. Jl has been good re computers although their machines are usually 6 months behind in spec to pcworld and currys.

[ilovesooty]

I don't think you should have to accept a credit note for faulty goods.