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to demand a replacement laptop?

(17 Posts)
HedgehogsDontBite Tue 11-Nov-14 09:32:54

I bought a laptop in July which has a touch screen. From day 1 there has been a problem, the screen thinks it is being constantly tapped on the left hand side. This makes it pretty unusuable as it keeps activating links that I don't want. I took it back and it was sent to be fixed. 6 weeks later I got it back but it's not fixed. Took it in again. Got it back on Saturday and it's still doing it. I'm taking it back in today, wibu to demand a replacement as they've already has 2 chances to fix it?

HedgehogsDontBite Tue 11-Nov-14 10:30:32

Anyone? I'm leaving soon and don't want to look stupid by insisting on one if that's silly or by being fobbed off if it's not.

tywysogesgymraeg Tue 11-Nov-14 10:33:34

I would, yes. It sounds like it's not fit for purpose.

LadySybilLikesCake Tue 11-Nov-14 10:33:37

Ds has a Toshiba laptop with a touch screen (sounds like yours is jammed). I'm pretty sure there's a way to disable the touch screen. What sort of laptop is it?

I'd take it back. It's not fit for purpose (spout the Sale of Goods Act at them if you need to).

Celestria Tue 11-Nov-14 10:34:48

Who's the seller out of interest?

LadySybilLikesCake Tue 11-Nov-14 10:38:26

I'm guessing PC world. They really don't like to replace things.

HedgehogsDontBite Tue 11-Nov-14 10:40:45

It's a lenovo one where the screen comes off and is like a tablet. I'm not in the UK and bought it from Elgiganten which is the same company as pcworld apparently.

stareatthetvscreen Tue 11-Nov-14 10:43:49

pc world replaced my toshiba laptop no quibble at fact it was their idea.

Celestria Tue 11-Nov-14 12:53:55

Did you take out their whatever happens care plan. If so by the third attempt to get it fixed you can request it just be replaced or credit to exchange.

redexpat Tue 11-Nov-14 13:14:17

Ooh we have Elgiganten, are you in Denmark? Under danish law there's a 2 year warranty and they should either repair or replace.

magoria Tue 11-Nov-14 13:17:48

You have only had it 4 months and it has been off for repairs for approximately half that time and is still not fixed.

It is not fit for purpose.

Go back and insist on a new replacement or full refund.

HedgehogsDontBite Tue 11-Nov-14 17:48:08

Well I tried but didn't really get anywhere. They've taken it in and are going to look at it again. While they're at it I'll be looking at what consumer rights are here (I'm in Sweden redexpat).

HedgehogsDontBite Tue 11-Nov-14 17:51:36

To be fair to them, prior to this time I've tried to explain the problem in my dodgy Swedish with a lot of English thrown in. This time I took in a film of it playing up so they could see exactly what I've been trying to say.

SparkyLark Tue 11-Nov-14 17:56:00

I've been to John Lewis over a problem and they were very hostile! PC World actually a bit better IME <but still don't trust them>. Its a nightmare, all this taking computer stuff back IME, a blinkin' nightmare.

My advice is to go in there and make a bit of a scene.

I think you have just cause, sounds crap. Agree with Margoria.

HedgehogsDontBite Tue 09-Dec-14 19:58:02

I went in again today as I've heard nothing about getting this bloody laptop back. Apparently it needs a new touch screen and they don't know when it'll be in, probably not before Christmas on account of them being so busy. I've said this isn't good enough and they've said they'll find out if I can have a credit note instead. They'll have to email head office and will let me know when they get a reply hmm

So 6 months after purchasing a new laptop I still have no fucking laptop. angry

londonrach Tue 09-Dec-14 20:07:57

If its dell forget it. Never ever buy direct from them. They never admit to how bad their so called computers are and will keep sending men out to attempt to fix until warranty runs out and then they wash their hands of it. For the others go back to shop and demand a machine that works. Jl has been good re computers although their machines are usually 6 months behind in spec to pcworld and currys.

ilovesooty Tue 09-Dec-14 21:49:24

I don't think you should have to accept a credit note for faulty goods.

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