Yesterday, I popped into Morrisons with my Mum for a few bits. As I was walking through the doors to enter Morrisons, I had a member of staff crash into me with great force and was shoved harshly to the side.
Unfortunately, there was a shoplifter, so naturally the member of staff chased him out of the store. I respect him greatly for doing so. However, because I was so harshly crashed into and shoved to the side, completely out of the blue it resulted in me having a severe panic attack. I was shaking and couldn't breathe, which has happened in some cases before as I suffer with anxiety and take medication for this.
I put in a complaint through their website last night, just expressing how this had affected me. I explained that while I understood and respected this staff member for bravely chasing the shoplifter, I thought that it shouldn't have been at the expense of other loyal customers such as myself. I was also concerned that if this had been anyone else, perhaps with some sort of disability, it could have resulted in much worse!
I received a phone call from a lady in customer services tonight and she was incredibly apologetic and lovely and she also said that she was sending vouchers out. I feel so guilty. Poor bloke was just trying to chase down a shoplifter. Tell me how bloody awful I am!
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to have complained to Morrisons? I feel guilty.
41 replies
FruitCakey · 28/10/2014 21:03
OP posts:
fluffling ·
28/10/2014 21:35
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Altinkum ·
28/10/2014 22:25
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