My lovely shiny new S5 developed a fault with the screen, after a nightmare trying to get it sent off for repair it has been with them for about two weeks, they email me to say that the fault is out of warranty and Ive to pay £160 to repair it or they will send it back. This was Thursday.
I call them back (and manage to get through after a day and a half) as I have not damaged it/dropped it/banged it and have been told that the engineer usually puts a photo and notes on the account to prove the damage, but they haven't, just a note that says impact damage and so the warranty is voided.
So, why, when I can prove that it was not damaged when it left here (it is a high value item so I took photos before posting), but they cannot prove any damage (as I said I wasn't going to pay they have despatched it now) why oh why, am I the one deemed to be lying.
The only advice they gave was, "well maybe it was damaged in the post so check it when you get it back and if it has, then send it back and pay the repair and then claim it back from Royal Mail".
I have tried calling customer services who just advise someone will ring me back but no one does.
I am getting so frustrated!
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To be utterly utterly fucked off with Samsung
12 replies
askyfullofstars · 01/09/2014 12:04
OP posts:
ODMa ·
01/09/2014 12:28
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