So my first order turned up partially broken, as I'd purchased with a discount voucher I didn't particularly pursue a refund.
Then in December they called for feed back, were very apologetic about the broken wine, which ultimately was the couriers fault not theirs.
I (stupidly) agreed to sign up to them on a monthly basis, on the basis I got have any money in my account refunded in full in 3-5 working days.
On the first payment they took too much money, this was eventually refunded with an apology as it was due to human error. 3 months down the line I spoke to a friend who cancelled as she has had her second incorrect order.
I had to go through hoops to cancel online including a ridiculous guilt trip about not supporting wine makers, only to discover they only refunded 3 months payments not two.
I called today, was put on hold for ages only to be told that yes they owe me a months payment but can't refund it due to my having already received a refund in January, however they would send a cheque.
I wasn't happy but asked when it would be issued, and was told they would issue it in 7-10 working days, then send it, then I have to pay it in and wait for it to clear.
Yet they say guaranteed full refund in 3-5 working days.
I wouldn't be so vexed, but they simply did not give a fuck. Not one. Miraculously all their managers were in a meeting (so god knows who they were talking to when I was on hold for ages).
Seriously? What could reason does a company have to say they won't write out a cheque for 7-10 working days?
It's put me off, if this is how they treat customers I dread to think how they treat their suppliers.
Sorry this is so dull, but can any one shed light on why their system suddenly can refund me. Or am I meant to just suck this up?
Please or to access all these features
Please
or
to access all these features
AIBU?
To think if you pride your self on bring an ethical company you do not repeatedly fuck up your customers money. (Naked Wines)
15 replies
HoneyDragon · 25/03/2014 10:32
OP posts:
quietbatperson ·
25/03/2014 16:59
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quietbatperson ·
25/03/2014 18:52
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