To not hang up on O2 after being on hold for 30 mins...

[Beccadugs]

I fell like if I give up now they will WIN...

I am trying to find out about an upgrade that they have called me about 5 times this week (while I was at work).

I was considering leaving them. I think I definitely will now...

[SPsMrLoverManSHABBA]

Have you given up?

[RoseRedder]

As long as it's a free call hang on in there

[Beanymonster]

I'm fairly sure when I called 02 they had a service where you text them and they call you within the hour or something?

[Newlywed2013]

Ask for your puk code say you are wanting to leave you will get loads of much better offers

[Beccadugs]

39 mins... yes it is a free call!

[Beccadugs]

Thanks NewlyWed. DH couldn't remeber the name of "code thing"!

[mindthegap01]

O2 robbed me of 1 hour 47 minutes of my life last week... And I still stayed with them because they gave me a £5 credit to say sorry. Bastards.

[wibblyjelly]

You still holding?

[Beccadugs]

I'm free!!!

And they waived £150 on my phone upgrade and have me a cheaper deal than I'm on now, and than their competitors!