Please don't flame me...I'm still quite upset and trying to figure out whether I'm over-reacting!
I went to Pizza Express for a celebratory lunch with some work colleagues last Wednesday: they took me out and chose it because I'm vegetarian (for religious reasons).
In fact we all ordered vegetarian options (by chance) and I went for the new 'calzone verde'. I double checked (as I always do) that the waiter had written down the veggie option (they had).
Half way through my lunch, I realised that what I had thought was the base of the pizza (bear in mind it is folded over and full of gubbins, so hard to tell) was actually a bloody enormous slice of pig .
Opened up the remains to discover this wasn't an 'accidental' piece of meat, but was in fact a meat pizza...totally full of stuff that I would never ever ever eat :( :(
Spoke to the waiter (politely!), who called over the manager, who didn't say anything, just walked off with my plate. Left everyone else finishing their lunch, unsure of what was going to happen.
Eventually (about 10 mins later) he came back to the table to apologise, said he didn't know what had happened but wasn't the real manager so could only report to head office. He took my contact details and told us he wouldn't charge for lunch, then quickly cleared the table and said goodbye to us.
Didn't offer me a replacement meal, or a drink, or a dessert or anything, and pretty much hustled us out of the restaurant.
Bit weird? We thought so... We ended up going somewhere else for dessert, which felt very odd!
Pizza Express phoned me the next day. Apologised for the error (fair enough), said they were investigating process with the kitchen (fair enough) and offered me a single free pizza for my trouble. I thought that was a bit mean, but life is short, so I accepted (nicely!). The guy on the phone made a big fuss of how he wanted me to get in touch when I had been for my 'free' pizza to let him know how I found the service , and said he would email me a voucher immediately.
AIBU to be quite pissed off that a) a week later he hasn't emailed me any blinking voucher and b) that I was only offered a single pizza after a major kitchen cock-up?
I'm holding off on phoning them up to complain until I get sanity checked by the MN crew !
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AIBU?
To be enormously disappointed in Pizza Express?
94 replies
Fillybuster · 30/10/2013 17:45
OP posts:
WereTricksPotter ·
30/10/2013 17:48
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Coconutty ·
30/10/2013 17:51
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