They have sent me 3 bills all dated June 8th.
One is for £630 credit. One is for £432 credit. One is for £269 to pay them.
I've been trying to get a bill out of them since i left them in February. Now I have 3 all completely different. I phoned up only to be informed that the only one that is right is the £269 and the other two are only billed up to August last year.
I knew a credit was too good to be true (cynical me???) but I keep thinking that if I'd been for example elderly and confused I could have easily spent the money I'd put aside to pay my final bill and sat awaiting a huge credit to my account when in fact they were about to take nearly £300 from me.
AIBU to just want a clear bill which does not require me to spend 20 minutes on the phone while the company try to work out what they themselves mean?
Please or to access all these features
Please
or
to access all these features
AIBU?
To be completely infuriated with Npower?
9 replies
thefuturesnotourstosee · 14/06/2013 16:09
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