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To think an I-Phone should have clear instructions plus a gizmo for inserting the SIM card, cos I have now probably ruined my brand new I-phone.

(37 Posts)
cubbie Thu 07-Feb-13 23:15:48

Just got it today, have spent several hours tonight trying to figure out how to transfer contacts. Was ages on the phone to Orange, whom I bought it from. Turns out you can't put your old SIm in and copy it as my old SIM is a different size, and they are different operating systems.

So, I thought i would text everybody and ask them to give me an hour or so, then text me their name, so I could save their number, as my old SIM card would be wiped clean when I registered my new one.

Several people texted me straight away, had to say please text back cos I'm not ready. Thought I was good to go, so phoned to register the new SIM. All ok, then automated line told me to put in new SIM. Meantime, old phone stops working and lots of texts hadn't sent so I just had to write down the numbers.

All a bit annoying but nowhere near as maddeing as discovering I didn't know how to insert the SIM card! No info provided at all, no picture or diagram. So I went online, found a video on You Tube. Yay, I thought. Turns out you need a paper clip!!! Yeah, cos I have got loads of them hanging around the place!!! Managed to use an earring to pop the slot out.

This is where it goes wrong. The video didn't seem very clear to me, the person's hand/fingers seemed to just be putting the micro SD in. I couldn't clearly see that you had to put it in the micro loader. SO.......... I put the SD card in by itself, then realised. Yes, I am stupid. Tried to get it out with tweezers, this only shoved it further in!!!

Why oh why were there no instructions/diagrams provided???? To me, it defies belief that such a crucial operation has NO instructions. After all, you can't USE the phone, if you can't get the SIM card in!! And it's NOT immediately obvious where it goes or how to open it.

So now I am wondering if I have ruined it? AM resisting the temptaion to poke about further. I cancelled my insurance as I have mobile insurance with my bank account. I can't be the only person to have had bother with the SIM card, surely?

Anyway, am furious and just wanted to vent! Now I need to try and get my 4 year old back to bed!!!! GRRRRRRRRR!!!!!!


jjuice Thu 07-Feb-13 23:19:43

Yes it's ridiculous. We had to google how to do it when got one for dd.

2cats222 Thu 07-Feb-13 23:19:47

In my experience all new iPhones come with the gadget to open the sim tray (its wrapped in the instruction booklet which is also included). Was it 2nd hand?

IrnBruChew Thu 07-Feb-13 23:20:11

Yanbu! I sat for 3 hours trying to get the back off my iPhone looking for where to put the sim! I did actually get a little metal paper clip like thing but no instructions on wtf it was for. I figured it out in the end but I was cursing the fucker!

SaggyOldClothCatpuss Thu 07-Feb-13 23:20:29

Book an appointment with your nearest Genius Bar. They'll sort it for you. They can open the back and fish the sim out. You haven't ruined it. Do you have any Dcs! When dealing with modern technology, it's always worth getting a child to set it up! grin

2cats222 Thu 07-Feb-13 23:21:14

Anyway regardless of that, can you see the SIM card in the slot? If so you should be able to get it out with a long pair of tweezers, or simply take it to a phone shop in the morn who will do it for you... Good luck!

SaggyOldClothCatpuss Thu 07-Feb-13 23:22:31

If your old phone is synced with your contacts on your PC, your IPhone should find them when you first connect it to the PC.

SaggyOldClothCatpuss Thu 07-Feb-13 23:23:24

If its a new phone, be careful taking I to a phone shop. Only Apple techs should open it while its under warranty.

MmeLindor Thu 07-Feb-13 23:26:20

Did you buy it second hand? There is normally a little booklet and a SIM card tool with it.

should look like this

If you can get to a Genius Store, they will help

LousThighBurn Thu 07-Feb-13 23:27:42

Check your insurance as to how they deal with issues like this as most bank policies are poor when it comes to covering iPhones, they may only give you a cheque for a refurbished handset or you may have to pay a large sum as excess. Also bear in mind that if you are on contract you'll still have to pay for this whilst your phone is away (which can take a while) go into the Orange shop and ask for a team member to set your phone up for you. You should of had an iPhone pin (to access the sim port) in your box, it is inside a booklet, it is silver and looks a bit like an elongated 'p'. There should also be a sim tray that you put your micro/nano sim into, which you need to use reasonable force with the pin so that it pops out. I hope you manage to get it sorted soon, it is all a bit of a headache when things go wrong with your phone.

cubbie Thu 07-Feb-13 23:30:59

It's official, I AM stupid!!! As I was putting everyting back in the box (brand new), I have just noticed a picture showing the microloader and a pin thing. And the pin thing is kind of stuck in the slot of the card envelope thingy which holds the quick start guide. BUT, it's just not that obvious!!!

Am a bit annoyed with Orange as well. I was on the phone to them for ages as my old phone wasn't working properly but I wasn't due an upgrade, they refunded me some money so i decided to get an I-phone.

Chatted to hte adviser for quite a while about it, emphasised that I had really wanted an I-phone but would probably take me a while to get uesd to it. Asked what the customer satisfaction was like with this model etc etc. Ok, so the onus was NOT on the adviser to point out how to load the SIM, maybe he didn't know. But I do feel they should have a reasonable knowledge of what they are selling, especially as I-phones are getting so popular, and cheaper.

Anyway, I will leave it till the morning now. I do have very long, thin pointy tweezerman tweezers which jst might do it, but am too tired it.

I was being a bit melodramatic, I'm sure the SIM is easily retrievable with the right tools/expertise! I jst really wnated to have it up and running tonight!

Thanks to all of you who took the time to reply.

cubbie Thu 07-Feb-13 23:38:02

I do have DC's but I don't think I should let my 4 and 6 year olds near it haha!!

Interesting comment about the insurance, oh I could kick myself!

I couldn't get my contacts on the pC!! Got all my photos etc, but not my contacts! Phoned them twice, had real problems. Just couldn't seem to be able to get them, don't know why.

DS2 is now galloping up and down the living-room, has got his second wind! I will be having a very large glass of wine once he is in bed. And I have had a shower. And some dinner. Most likely to be a bowl of rice crispies now.

Have just kind of put everything else on hold to try and sort this. that's what I get for wanting a fancy phone! (but it was cheaper than my old contract!!!)

MmeLindor Thu 07-Feb-13 23:40:55

Next time ask on MN first - I have foudn that folk here are much better at this stuff than phoning a helpline.

Go have a large glass of wine and sort it out in the morning. I am on my 3rd iPhone and I truly truly love it. You will get used to it and soon won't know how you managed without it.

cubbie Thu 07-Feb-13 23:57:54

Thanks, that is sterling advice. I did try and text a couple of friends that I knew had one, but by then it was too late and my old phone had been disabled.

Hey, ho, I am sure it will work out, one way or another! Thanks again.

Smellslikecatspee Fri 08-Feb-13 00:00:06

I do hope you get sorted
I resisted getting an iPhone, after all I had an iPod, a kindle, a laptop why did I need an iPhone?

Seriously I love it once you get it up and running it is so easy to use.

McNewPants2013 Fri 08-Feb-13 00:00:27

Me and DH both have iPhones but 1 iTunes account, how do we have our own iTunes account using 1 computer but both have the same music.

McNewPants2013 Fri 08-Feb-13 00:02:10

Op if its an iPhone 5 you need a nano SIM card NOT a micro SIM card

cubbie Fri 08-Feb-13 00:17:47

hi mcnewpants

it's an i-phone 4, am just dipping my toe in the water just now!

thanks though

HesterBurnitall Fri 08-Feb-13 00:24:02

McNew, just put the same apple id into both phones. You'll still be able to customise the phones but have access to all the same music, apps etc.

cubbie Fri 08-Feb-13 11:28:16

I talked to the technical department my dad this morning and he said he could see a video online of someone removing the back of the phone, and then he could see the SIM.

I can see where the wee screws are, but they are tiny and we need a microscopic screwdriver, which he will have. I really need a magnifying glass to get a good look at it.

Am not really in a position to take it to an Apple shop or whatever just now, both DS are home, it's a holiday weekend. But I could go later when DH gets home, to the I-store in a late night shopping haven centre.

I'm too tired anyway just now, ended up staying up late watching a daft film. I should phone Orange, cos I bought it from them.

Just wondering if anyone else (more MNers around during the day, I imagine) has had similar problems, I can't be the only idiot technophobe.

FreshLeticia Fri 08-Feb-13 11:56:40

You can cut your old sim to the correct size for Iphone 4 or 4s. here
It's dead easy. I bought an unused Iphone on fleabay and did just that with my orange sim.
You can email all your contacts to yourself, or send them by SMS or back them up to the computer. It's very easy and you just send them to your new phone.

charlearose Fri 08-Feb-13 12:02:53

Message withdrawn at poster's request.

Casserole Fri 08-Feb-13 12:27:08

Now quite the same thing but I shoved the microsim provided into my new samsung yesterday before realising it didn't take said microsim but instead I was expected to use sticky tape to fix the microsim into a regular sized sim holder before inserting it <FFS just provide the right thing emoticon>

Anyway. I got it out again by opening up a safety pin and putting that into the slot and levering the microsim down bit by bit. You could try that. Be careful though!

Casserole Fri 08-Feb-13 12:34:34

Now quite the same thing but I shoved the microsim provided into my new samsung yesterday before realising it didn't take said microsim but instead I was expected to use sticky tape to fix the microsim into a regular sized sim holder before inserting it <FFS just provide the right thing emoticon>

Anyway. I got it out again by opening up a safety pin and putting that into the slot and levering the microsim down bit by bit. You could try that. Be careful though!

Fakebook Fri 08-Feb-13 12:35:55

I bought my Iphone from Three and they inserted the sim and transferred all contacts over in the store. I thought all shops did this.

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