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Accidents Helpline cold caller told me to get fucked!

(132 Posts)
Primafacie Sat 29-Dec-12 10:56:16

AIBU to post this here to name and shame that company?

They are calling us all the time. We have tried everything - humour, politeness, hanging up. This time I just lost it, and told the guy " I don't know how to impress on you that we don't want you calling. We don't even have a car. Please put your boss on the line so I can get my message across". To which he replied "Fuck you!", and hung up.

Smooth. Very smooth.

Gah. I was having a good day so far.

specialsubject Sun 30-Dec-12 11:30:21

To report to the TPS, you need the company name and their phone number. Newbies at the call centre will give this, the experienced ones won't. So if you can be bothered, try and get this out of them and raise a report.

TPS doesn't stop the crooks from abroad, I now just hang up straight away if the number comes up as 'unavailable'. One of them was even stupid enough to leave a message.

thanks for the reused phone number, BT -argh!

Seabright Sun 30-Dec-12 11:39:11

I've had the Microsoft-scam one a few times. My personal record for keeping them on the phone so far is 45 mins.

I pretend the PC takes ages to boot up, pretend there is someone at the door so I have to go and answer it, pretend the PC is frozen, so needs re-booting.

I figure while they are wasting time with me (and I only talk to them for a few seconds every 10 mins or so, to keep the pretence going) they aren't scamming someone else.

FierySmaug Sun 30-Dec-12 12:05:16

That's awful.
I would be very tempted to have a whistle at hand to blow down the phone as hard as I possibly could for the next time they call. They'll soon learn what will happen when they dial your number.

TandB Sun 30-Dec-12 12:09:40

Some good ideas on here!

I quite like the password idea - I might ask "a few security questions" next time the debt management people refuse to believe that I have no debt that reuires managing!

CatPussRoastingOnAnOpenFire Sun 30-Dec-12 12:16:46

I had a call from the Microsoft scammers. I said something along the lines of "Do you think I'm stupid, there is no way on earth that Im going to lef you anywhere near my computer, you are a scam, and will access my files, rip me off and steal my money"! The caller hung up, but before the phone went dead, I heard "Minnigfdfdf fef fvvv as as nfefefe s csdc" as he took the piss out of me in a whiney fashion! shock Next time, I'm going to try the pretending to do what they say approach!

backwardpossom Sun 30-Dec-12 12:20:19

I have caller ID so most of the time I don't answer to numbers I don't recognise/aren't local. I figure they'll leave a message if it's important. If I do answer and it's a cold caller, I simply say I'm not interested and hang up before they reply.

Am shock at them telling you to fuck off though!!

backwardpossom Sun 30-Dec-12 12:22:11

On the Microsoft scam, my DH loves to wind them up (he does answer the phone to cold callers...). We have a Mac, but he lets them go through their spiel and when they tell him to click on the start button, he asks where that is etc and it always ends in them hanging up on him once they twig.

ChunkyTurkeywiththetrimmings Sun 30-Dec-12 12:30:55

My DH tried to get the Microsoft scammers to p* off by telling them he 'wasn't allowed a computer any more following the court order' but I don't think they got it!! I just tell them that no, they aren't calling from Microsoft & they need to get off the line. The only reason we don't keep them hanging is because anecdotally we have heard of people getting charges on their bills for such calls. Not sure how this works/happens, but better safe than sorry.

I once took a job as a cold caller for double glazing without realising that's what it was (I was about 17 I think some many years ago...) but I didn't have the killer instinct. I just read the script & when someone said no thanks, I said ok & hung up. I left after a couple of hours & didn't go back - I don't think I even got paid for that time!!

digerd Sun 30-Dec-12 12:33:42

I don't answer the phone and let it go to answer machine. friends and family know this and wait for few rings and then say "It's me, are you there?".

FreePeaceSweet Sun 30-Dec-12 12:43:14

Complain on their Facebook page & twitter. Companies love it when you do that...

They love it even more when after they ban you from making comments you get your friends to join forces to complain then they get their friends to join etc etc grin

PackItInNow Sun 30-Dec-12 12:49:52

I was told to get fucked by some PPI cold caller. I then told him "I have been fucked but, what my love life has to do with PPI's is beyond me!!"

That particular company hasn't called back since. I wonder why.

My dad is a good'un too. When any of those cold calling companies ring his house he insists on telling them about his days in the merchant navy. The callers can't get off the phone quick enough grin.

Mia4 Sun 30-Dec-12 12:53:48

Next time they call make sure to have porn on hand, leave the phone next to it and walk away. They want to you to fuck yourself, well that way you assure them you now are. They won't try again.

Startail Sun 30-Dec-12 12:55:45

I have to confess having them swear would be more interesting than my current irritation.

A stupid recorded PPI recording that talks over my answer phone message so she makes no sense at all.

I don't even get the pleasure of swearing at her.

Actually thinking about it, I'd like to learn some really good Punjabi, Hindi etc. swear words because I'm certain the worst offender is alway the same Asia gentleman.

Primafacie Sun 30-Dec-12 13:01:40

I thought I had a good standard response too, until yesterday. I would tell them this wasn't a good time for me, and could I have their home number to call them back? When they refused, I would say 'I guess you don't want people calling you at home. Well now you know how I feel!' grin

I like the security questions too - I may try to have a bit of fun next time.

colleysmill Sun 30-Dec-12 13:03:16

I used to be super polite but the persistence of some callers is too much so now I pretend that the phone line hasnt worked for years and that I must be speaking to a ghost or other unearthly beings

Furball Sun 30-Dec-12 13:06:58

The microsoft ones - I always say I don't have a computer, that soon gets rid of them

EmpressOfThePuddle Sun 30-Dec-12 13:11:25

While the whistle is tempting, it can cause actual physical harm and people have been done for assault.

I want a Microsoft spam call, I've never had one sad

gatheringlilac Sun 30-Dec-12 13:12:59

Well, the CEO is googleable, so you could send her an e-mail outlining your dissatisfaction.

Hydrophilic Sun 30-Dec-12 13:14:12

You are all too polite. If I answer the phone and there is the slightest delay im the person the other end saying something, I hang up.

I also hang up if they do respond and they're not known to me!

gatheringlilac Sun 30-Dec-12 13:14:39

Really, it's the CEO you should give an earful to. The people they employ are responding to the pressure they are put under and are, basically, employed by the company because they are young, rude, aggressive, etc.

CaseyShraeger Sun 30-Dec-12 13:26:24

I just don't answer international or "number unavailable" calls. If it's someone I know (which it almost never is) then they will leave a message.

CatPussRoastingOnAnOpenFire Sun 30-Dec-12 13:27:52

I answered an international call from America. it was my local hospitals appointment reminder service!!!!

FreePeaceSweet Sun 30-Dec-12 13:33:20

When I rang Asda to complain that an item hadn't been delivered it was answered by a call centre in Asia. I must say the man I spoke with was extremely friendly and polite and couldn't apologise enough.

Primafacie Sun 30-Dec-12 13:42:37

I think Accidents Helpline and National Accidents Helpline are two different companies, and it's the first one calling us. I haven't managed to find much info about it online, mostly it's all about the other company.

Alonglongway Sun 30-Dec-12 13:43:17

My 15 yr old likes dealing with these guys. She grills them extensively on what they are calling about and then says assertively "we don't want that" and puts the phone down. I've had a lot of calls lately offering to write off my personal debts - if I'm in the mood and wish to entertain the DC, I accuse them of accessing my personal information and breaching the Data Protection Act. Mildly entertaining....

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