So called Virgin Media to try to get a better deal. All was sweetness and light, they upgradedmby broadband from 10GB to 40GB and knocked money off my bill. Though they were great. For about 10 minutes.
Since then my broadband has not worked. Numerous phonecalls to their
'customer' lack of services and all they try to do is reset the password and switch it off and switch it on again. We now have three usernames and four passwords and everyone time we call they just want to test the various things on the script that they have and must stick to with all the possible combinations of usernames and passwords. They have now left things in the hands of an 'engineer' who will get back in 5 days. Even though it is not a technical problem. Oh and for the avoidance of doubt I am typing this at work.
Anyone else want to rage about virgin media?
Can anyone recommend a broadband provider that provides proper customer service (as in they want to sort out the problem and not just get you off the phone as quickly as possible?)
thanks for listening
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To rant at Virgin Media?
8 replies
voituredepompier · 20/12/2012 09:35
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