I don't even ask for polite, or cheerful, though both would be nice.
Unfailingly they are snotty, difficult and generally behave as if dealing with patients is the most hideous task in the world.
I wouldn't moan except that I am never anything other than extremely polite (to the point of cravenness) and in addition the only thing I am ever asking them for is an appointment! I am not asking them for anything special! I accept humbly and politely that I can't see a doctor at any time vaguely convenient to me and am only ever politely and cheerfully asking them to locate the next available appointment. They ALL do it. I can only assume they must get some very difficult and angry patients and they feel the need to be on red alert? But I still don't think that has to translate to making an entirely reasonable patient feel like a latent criminal every time I call.
I am pregnant, so am ending up calling for more appointments (jabs etc) than usual. Dread it every time now.
Am sure there are many lovely receptionists out there but my surgery has hired all the stroppy and bitchy ones :(
Please or to access all these features
Please
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AIBU?
to wish the GP receptionists could manage to be civil
131 replies
emeraldgirl1 · 25/10/2012 11:02
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